Refund and Returns Policy

Thank you for shopping at Printer Hub Professional. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase, we are here to help. Please read our Refunds and Return Policy carefully.

1. Return Eligibility

Conditions

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in the original packaging.
Have the receipt or proof of purchase.

Time Frame

You must request a return within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards
Downloadable software products
Items that have been customized or personalized
Items that have been opened and show signs of use
Items not in their original condition, damaged, or missing parts for reasons not due to our error

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at returns@printhubpro.online to request a return authorization.
Provide Information: Include your order number, a description of the item you wish to return, and the reason for the return.
Receive Instructions: We will provide you with return instructions and the address to which you should send the item.

4. Shipping

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors and Defects

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.

5. Refunds

Inspection

Once we receive your return, we will inspect the item and notify you of the status of your refund.

Approval

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear on your statement may vary depending on your payment provider.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

Items with obvious signs of use
Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
Items returned more than 30 days after delivery

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at returns@printhubpro.online